Imagine your water is hard like a rock. Pellet softening is like magic that turns that rock into a fluffy cloud! Instead of clumpy lime causing trouble, we use a cool system that makes the water softer. Hard water comes in, gets mixed up with special stuff like milk of lime or caustic soda, and swirls around in a bed of tiny particles. These particles attract the rock-like stuff in the water, turning it into soft, fluffy pellets. Once they’re big enough, they sink to the bottom, and we can scoop them out. It’s like turning hard water into a soft, fluffy dream!